This Refund Policy describes the terms and conditions for refunds related to the purchase of VPS hosting services (“Services”) from Natix.

1. Eligibility for Refunds

30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all new VPS hosting purchases. If you are not satisfied with our Services for any reason within the first 30 days of your initial purchase, you may request a full refund.
2. How to Request a Refund

To request a refund, please contact our customer support team within the applicable refund period. You can reach us by submitting a support ticket through your account dashboard or by contacting us via email at [email protected].
3. Refund Process

Upon receiving your refund request, we will review your request and process the refund within a reasonable timeframe. Refunds will be issued to the original payment method used for the purchase.
4. Non-Refundable Items

The following items are non-refundable:
Renewals: Renewal payments for ongoing VPS hosting services are non-refundable.
Add-Ons: Additional services, upgrades, or add-ons purchased separately from your VPS hosting plan are non-refundable.
5. Exceptions

In certain exceptional circumstances, we may consider issuing a refund outside of the standard refund policy. Such exceptions will be evaluated on a case-by-case basis at our discretion.
6. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider without contacting us first to resolve the issue, your account may be suspended or terminated, and you may be subject to additional fees or penalties.
7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at [email protected].